FAQ

At Hides, we take customer service seriously. When purchasing an item that is guaranteed to last a lifetime and be passed down generations, it is completely understandable that you may have questions, or would like to return or exchange a product. We are more than happy to assist you along the way.

We want you to absolutely be in love with your leather product. However, we completely understand if you have a change of heart, or simply want to exchange the item. Simply mail your item back in brand new condition, unused, shipped within 30 days of your original purchase. Please allow 3-5 business days for processing refund once the item has been received. Kindly contact us before shipping back your products so a member of our team can guide you through the simple next steps!

Please note, any items that have been personalized cannot be returned or exchanged (unless they arrive damaged or defective – of course!)

With our products expected to last you a lifetime, making it personal is always a great idea.

We utilize laser engraving technology that etches the top surface of the leather for a permanent result.

Yes! All our orders are shipped via DHL Express, and they all come with a tracking number and an estimated time of delivery.

Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you’ll be responsible for. There are no duties charged to shipments going to the United States.

The leather used at Hides is very special in nature, as it comes from the region of Punjab in the subcontinent and Northern Kashmir. Once you receive our product, you will instantly realise how soft and light weight it really is. Not only that, but it is highly durable aswell. Only reason for this being is that the cattle, which is typically small – in order for it to find food, it needs to travel great distances in harsh climate. This nomadic behaviour exposes their skin/fur to intense weather conditions which makes it thick and really light weight.

As a result we are able to create beautiful leather products with no extra seams, cardboard or plastic – which are guaranteed to last you a life time!

We believe in creating products that truly stand out. Every piece of handcrafted leather we produce is free from any defects, artificial colouring or unwated processing – its just natural! As a testament to its authenticity, with use, you'll observe the leather gracefully transitioning to a rich, matured appearance. This natural aging not only enhances its flexibility but also fortifies its resilience. Consequently, our products boast water-resistance, dustproof qualities, and the robustness to endure rough handling.

If for any reason you encounter issues with the leather or any hardware components, please reach out. Our skilled craftsmen will either repair or replace it as needed—that's our lifetime promise!

Since the emergence of counterfeit products is increasing, the quality, longevity and the fairness in trade is decreasing. When we first started Hides, we made sure to make use of the best leather craftsmen in the world. Our manufacturers have been in the leather making business since the past 35 years, using German machinery, high-grade textile threads and hand finished leather hides. Our team of leather-craftsmen is one of the best in world which is hand-picked to create amazing products which only get better with age. All of our products are based out of Toronto, Canada.

All of our products are as individual as you are, since no two skins are alike. Although we provide all sorts of bags for any occasion, we can also cater to personal orders. If there is something you like, or need to make a change in one of our products to suite your needs, we are always here for assistance. Whether you are looking towards equipping your employees with briefcases, or doing a give-away for a graduation, no order is too big or too small.